Letter of Apology

Tema	Anglų kalba
Tipas	Pavyzdys
Aprašymas	Letter of apology - sample. Atsiprašymo laiškas anglų kalba.
Patalpinta	2007-06-13
Parsisiuntė	1057
	Parsisiųsti3 KB

Išsamus aprašymas

Letter of Apology – sample

Dear Mr Smith,

In response to (atsakydamas) your letter regarding the unsatisfactory service that you received when renting a car on the 20th July, I would like to begin by giving you my sincere apologies for the inconvenience that you experienced.

Firstly, the problem of being given the wrong car. Needless to say a smaller one occurred because the original car that had been booked for your had not been returned by the time you arrived. Unfortunately, the person who had rented the car prior to you, had not adhered (tvirti laikytis) to the rental period originally agreed and as a result was two day’s late in returning it. We were unable to contact him and therefore had to provide you with another vehicle. All of our four door models were at that time rented out, and rather than not providing you with any car at all, we were forced to provide a smaller two-doors model instead.

As regards, the problem encountered with (susidurti) the engine and the wind-screen wipers, these were unfortunate mishaps (nelaimingas nutikimas) that could not have been before rental. Each time a car is returned to us, it automatically undergoes (patirti) a rigorous (tikslus, kruopstus) inspection before being given an inspection pass sheet. Our records show that this particular car had passed each inspection stage successfully which leads myself and the mechanics concerned to believe that the problems occurred after the car had been rented to you.

This is truly a regrettable occurrence. Please, allow me to offer you 100 $ by way of compensation and to contribute towards (aukoti, duoti) the cost of your train ticket. In addition to this, I would like also to offer you our newest model, a luxurious four-door, rover for a six-day rental period at a time most convenient for you. I hope this offer will make up for the distressing journey you encountered, and will restore your confidence in our company as a customer-friendly organization.

May I apologise again for this inconvenience. Meanwhile, I look forward to hearing from you to arrange a suitable date for renting our courtesy (pgarbumas) car.

Yours sincerely,
Mr j. Robins

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